Returns & Exchanges

Returns & Exchanges

We want you to love what you ordered. If something isn't right, here's how returns and exchanges work.

Return Window

You have 7 days from the date of delivery to request a return or exchange.

If the Item Arrives Damaged, Defective, or Incorrect

If we made a mistake — the wrong item arrives, or your piece is damaged or defective — we cover the full cost of return shipping, and you'll receive a full refund or replacement at no charge to you. Please contact us at Yingtongadmin@gmail.com within 7 days of delivery with photos of the issue, and we'll take care of it right away.

If You'd Like to Return or Exchange by Choice

If you simply changed your mind, ordered the wrong size, or would like a different item, you're welcome to return or exchange within 7 days — return shipping costs are the customer's responsibility in this case.

Condition for Returns

Items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, alteration, or damage not caused by us may not be eligible for a refund.

How to Start a Return

  1. Email us at Yingtongadmin@gmail.com within 7 days of delivery with your order number and reason for return
  2. We'll confirm eligibility and provide return instructions
  3. Ship the item back in its original packaging where possible
  4. Once received and inspected, we'll process your refund or exchange

Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

Questions?

Reach out anytime at Yingtongadmin@gmail.com — we're happy to help.